Non Emergency Medical Transportation Training Agenda

Non Emergency Medical Transportation Training Agenda

Day One
8:00 am to 8:30 am
  • Registration
8:30 am to 9:30 am
  • Introductions
  • Boot Camp Rules
  • Manual and Handouts Review
9:30 am to 10:00 am Section 1
Let’s Get Started
  • What is Non-Emergency Medical Transportation?
  • What is the profit margin
  • Is the market growing?
  • Who needs your service?
  • What you can provide
10:00 am to 10:15 am 15 Minute Break
10:15 am to 12:30 pm Section 2
Setting up your business
  • Minority Business Enterprise, Women Business Enterprise, Small Business Enterprise, Veterans Business Enterprise, Disabled Veteans Enterprise Certificates
  • Business Plan
    • Executive Summary
    • Capital Plan
    • Background Information
    • Products and Services
    • Management, Staffing, Strategic Partners and Professional Support
    • Operations
    • Marketing
    • Financial Summary
  • Finances
    • Payor Sources
    • Managing Personnel
    • Collecting your money
    • Colleting payments
    • Private Pay clients
    • Medicaid
12:30 pm to 1:00 pm Lunch Break (lunch provided)
1:00 pm to 4:45 pm Section 3
Group Breakout Session
Creating your business plan
Day Two
8:30 am to 9:00 am Section 4
What I learned Day One
9:00 am to 9:15 am Section 5
  • HIPAA
    • Regulations
    • Compliance
    • Privacy Notice
  • Ethical Issues
9:15 am to 9:45 am Section 6
Vehicles
  • What kind of vehicles do I need?
    • Ambulatory
    • Wheelchair
    • Stretcher
    • Bariatric
  • ADA Requirements
  • Vehicle dealers
  • Accepting and Scheduling Transports
  • Dispatching and Logistics
  • Managing Your Drivers
  • Managing Vehicles
9:45 am to 10:00 am Lunch Break (Lunch Provided)
10:00 am to 12:00 pm Section 7
Marketing Your Business
  • Business Development
    • Branding
    • Marketing
    • Financial Records
  • Keys to great customer service
    • Word of Mouth – Good Quality Service
    • Personal Promotions
    • Target Marketing
  • Market Analysis – How to use it to your advantage
12:00 pm to 12:30 pm Section 8
Group Breakout Session
Marketing
12:30 pm to 1:00 pm Lunch Break (Lunch Provided)
1:00 pm to 2:00 pm Section 9
Medicaid and Brokers
  • What is a broker
    • Major broker companies
  • DOT number and Operating Authority
  • Medicaid in your state
  • Fee schedules
  • Other Sources of Revenue
    • Loyal private pay clients
    • Contracts
    • Nursing Homes and Day-hab facilities
2:00 pm to 3:00 pm Section 10
Company Operational Office Requirements
  • Webinar
  • Getting Ready
    • Office Space
  • Insurance Agent
  • Fuel Company
  • Payroll Service
  • Dealers and Retailers
  • Communication Devices
3:00 pm to 4:00 pm Section 11
Personnel
  • Personnel Files
    • Set-up
  • NEMT Personnel
    • Dispatchers
    • Drivers
    • “Swing-Man”
4:00 pm to 5:00 pm Questions and Individual Consultation
Day Three
8:30 am to 9:30 am Section 12
Employment Protocols
  • Interviewing
  • Hiring
  • Training and required qualifications
9:30 am to 10:00 am Section 13
Group Breakout Session – Interviewing a potential employee
10:00 am to 10:15 am 15 Minute Break
10:15 am to 10:30 am Section 14
  • Policy Manuals
  • USB Contents
10:30 am to 12:30 pm Section 15
Being the Boss
  • What Does Change Mean to You
  • New Concepts of Leadership
  • Common Discipline Mistakes
  • 14 Principles of the Toyota Way
  • Managing Your Personnel
12:30 pm to 1:00 pm Lunch Break (Lunch Provided)
1:00 pm to 1:15 pm Section 16
 > Motivational Video
1:15 pm to 2:15 pm Section 17
 > Financial Considerations
  • Accounting – Doug Walters, CPA
  • Insurance – Kevin Byrne
12:30 pm to 1:00 pm Lunch Break (lunch provided)
2:15 pm to 3:00 pm Section 18
Software Presentation – Dispatch and Billing
3:00 pm to 3:15 pm Section 19
Website
Online Digital Marketing and SEO
  • Company website development
  • Search Engine Optimization presentation
3:15 pm to 5:00 pm Section 15
Wrap up questions and Meeting with the 21st Century Staff